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These terms set out the rules that apply when you open and use a 99vc account — including how transactions are handled, what we expect from you and what you can expect from us. Access to 99vc and its services depends on your local law and eligible regions.
By creating and using a 99vc account, you accept these terms in full. They apply each time you log in, fund your account, place activity through the lobby or contact support. If any part of these terms conflicts with how you understood the service, the written terms here take precedence. We may update these terms periodically; the version shown on this page at the time of your activity is the one that applies. We will notify you of material changes through your registered account contact. Your continued use after a notified change is treated as acceptance of the updated terms. Payments made through Nagad or Rocket are processed under the conditions described in the payment section of your account — those payment-specific rules form part of these terms by reference. Any account found to be in breach of these terms may be suspended pending review. Where access depends on your local law and eligible regions, these terms do not override local legal requirements, and you remain responsible for confirming that your use is permitted where you are.
These terms define the boundaries of the 99vc service relationship — where our obligations begin and end, and what falls outside this agreement. Each area below clarifies scope so you know exactly which part of your account activity these terms govern.
These terms govern how your account is created, authenticated and maintained. Login credentials, account verification steps and the conditions under which access may be restricted or reinstated all fall within this agreement.
Deposits and withdrawals processed through your account — including those made via Nagad or Rocket — are covered by these terms. Records of those transactions are visible in your account history and are governed by the conditions set out here.
Game content, lobby layout, promotional notices and support materials published by 99vc are subject to these terms. We maintain and update this content; you may not reproduce or redistribute it without permission.
Payment networks, game studios and external platforms connected to your account operate under their own terms. We are not liable for third-party service interruptions, delays or policy changes that affect your experience outside our direct control.
These terms give you clear, practical options for managing your account relationship with us. You are not locked into a passive position — several steps are available to you at any time. To review your transaction records, open the account history section after logging in; every deposit and withdrawal processed through Nagad, Rocket or any other supported payment route is listed there with a timestamp and status. If your registered details — such as your contact number or email address — need to be corrected, submit a request through the account settings page and our support team will verify and action the change. Questions about how a specific term applies to your account can be raised directly via the support routes listed on this page. Where you believe a transaction has been recorded incorrectly, you can flag it through the same support path and we will review the record against our logs. We aim to acknowledge account-related requests promptly; the response path depends on the channel you use.
Your full transaction history — including Nagad and Rocket deposits — is accessible in the account history tab after login. Each entry shows the date, amount and processing status.
If your registered contact number or email is incorrect, open the account settings page and submit a correction request. Our support team handles verification before updating the record.
If a specific clause is unclear in the context of your account, contact support with the relevant detail. We will point you to the applicable section or escalate if a review is needed.
Where a deposit or withdrawal does not match your records, flag it through the support contact path. We compare the submitted detail against our transaction logs and respond through the same channel.
If you have a question about these terms — or need to raise an account issue covered by them — use one of the contact routes below. We publish only the channels that are actively monitored; do not rely on any route not listed here.
Open the chat widget from any page after logging in to reach our support team. This is the fastest route for account and transaction questions covered by these terms.
Send your terms-related query to the email address published in the contact section of your account dashboard. Include your account reference number so we can locate your record quickly.
The help centre contains published answers to common account and terms questions. Check there first for clause-specific queries; it is accessible without logging in.
These terms are not a static document — how we apply, store and update them reflects how we run the account relationship in practice. Here is what is in place at each stage of your account lifecycle.
Account data — including transaction records for Nagad and Rocket payments — is retained for as long as your account is active and for a period after closure, consistent with our data retention policy. We do not share your personal data with unrelated third parties.
Account access is protected through your login credentials. If you suspect unauthorised access, contact support immediately using the live chat or email route. We can initiate an account review and restrict access while the situation is assessed.
We use cookies to maintain your session, remember account preferences and understand how the site is navigated. You can adjust cookie settings through your browser. Restricting certain cookies may affect how account features function during your session.
To request a correction to your account record or to ask how a specific data-handling step works, contact us via the support routes on this page. We will confirm receipt and explain the applicable process in writing.
The questions below cover what real account holders ask about these terms — from what they agree to at sign-up, to how specific clauses apply to payment activity and account changes.
These terms apply from the moment you create a 99vc account and continue to apply every time you log in, fund your account or contact support. They cover all activity on the account, including any deposits made through Nagad or Rocket.
We will notify you of material changes through your registered contact before they take effect. Minor clarifications may be updated without a separate notice. The version of the terms active at the time of your account activity is the version that applies to that activity.
If your account is found to be in breach, we may suspend it pending a review. You will be notified through your registered contact. During a suspension, withdrawals and deposits — including those via Rocket or Nagad — are held until the review is complete.
Log in and open the account history section. Every transaction — deposits, withdrawals and any adjustments — is listed with a timestamp and status. This record is the reference point for any dispute raised under these terms.
Nagad and Rocket each operate under their own network terms, which sit alongside — not inside — these account terms. The payment-specific conditions referenced in your account apply when you use those methods; both sets of terms apply at the same time.
Contact support through live chat or the email address in your account dashboard. Cite the clause or section you are asking about and include your account reference. We will respond through the same channel with the applicable explanation or escalation path.