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When you access 99vc, you enter into a clear set of obligations — ours to you and yours to us. This page covers what governs your account, what falls within our policy scope, and how to raise questions, request changes or contact us directly. Availability of this service depends on your local law and eligible region.
99vc operates under a policy framework designed to be readable and practical for the accounts we serve in Bangladesh. This is not legal advice — it is a statement of how we run this platform and what we expect when you use it. Your use of the site, including any wallet transaction via Nagad or Rocket, is conditional on your accepting the terms published here. We do not make claims about jurisdiction that go beyond what we can verify: access and eligibility depend entirely on the laws that apply in your location and whether you fall within our eligible regions. Where our policy references account transactions, those apply to the payment paths available to you at the point of account use — including mobile wallet flows through Nagad and Rocket as displayed in your account dashboard. We update this policy when the platform or its conditions change. The date of the current version is visible at the bottom of this page. If you continue using your account after a policy update, that signals your acceptance of the revised terms. Questions about a specific clause can be directed to our support team through the contact routes shown on this site.
Our legal policy covers the account relationship between you and 99vc. It does not extend to third-party services linked from our platform, and it does not override local law where that law is stricter. The four areas below define what falls inside and outside its scope.
Our policy governs how you open, maintain and close your 99vc account. This includes login credentials, account verification steps shown during registration, and conditions under which access may be restricted. It does not determine eligibility — that depends on your local law.
Payment activity — including deposits and withdrawals processed through Nagad or Rocket — falls within this policy. The transaction record visible in your account dashboard is the reference point for any query. We do not control processing timelines set by the wallet provider.
The games, lobby copy, promotional notices and account communications published on 99vc are covered by our content terms. Game titles available in the lobby — including content from Joker, Bigtime Gaming, Microgaming and JDB — are subject to their respective provider terms alongside ours.
Links to external sites, payment processors and studio platforms fall outside our direct policy scope. When you leave 99vc or interact with a linked service, their own terms apply. We do not accept responsibility for third-party content, data handling or service continuity.
This policy is not one-directional. You have specific, actionable rights regarding the account data we hold and the records we keep on your behalf. If a transaction shows an error, your first step is the account transaction history — open the relevant entry and note the reference number before contacting support. If your registered details need correcting, the account settings page is the direct route; fields that cannot be edited by you require a verified request through our support channel. You can also ask us to explain any policy clause that affects your account, and we will respond through the same channel used to submit the query. These rights apply within the scope of our policy — they do not override obligations set by local law or payment provider rules. For any matter involving Nagad or Rocket transaction records, have the wallet reference ready when you contact us; it significantly speeds up the review.
Your full transaction history is available in the account dashboard. Each entry carries a reference ID. For Nagad or Rocket deposits, cross-check the reference against your wallet app history before raising a query — it narrows the review window considerably.
Fields like registered mobile number or name require verified support requests if they cannot be edited directly in account settings. Submit the request through our published support route with the account email address included in your message.
If a clause in this policy is unclear or you need to know how it applies to your account situation, contact us in writing through the support channel. We will reply with a plain-language explanation tied to your specific query, not a generic response.
Changes to account status — including closure requests — are handled through support. State your account email and the change you are requesting. We process these in the order received and confirm by reply to the registered email address.
For any legal or policy-related question, the routes below are the ones we actually monitor. Use the channel that fits your situation — account queries with a reference number go fastest through the contact form; general policy questions can go to email.
The contact form inside your signed-in account is the direct route for transaction queries, correction requests and policy questions tied to your account record. Include your transaction reference number or account email in the message.
For written policy questions or formal correction requests, use the email address published on our contact page. Write your account email in the subject line and describe the specific policy area or account action you need addressed.
Live chat is available through the site when agents are online. It is suited to quick account-access or policy-scope questions. For anything requiring a written record — corrections, closures or formal requests — use the form or email route instead.
We keep your account data for as long as your account remains active and for the period required after closure under our retention schedule. Cookies used on this site track session state and login status — they do not share your data with advertisers. Account security relies on the login credentials you set; we do not store payment PINs for Nagad or Rocket.
Account and transaction records are retained for a defined period following account closure. The retention schedule is based on the operational and legal requirements applicable to the platform. You may request a summary of what we hold by contacting support through the published email route.
We use session cookies to keep your account logged in and to maintain lobby state across pages. No advertising cookies are set without disclosure. You can manage cookie preferences through your browser settings; disabling session cookies may affect account login behaviour.
Your account password is encrypted. We do not have access to it in plain text, and we will never ask for it through chat or email. If you believe your credentials have been compromised, change your password immediately through the account settings page and contact support.
When we update this policy, the revised version is published here with an updated date. For significant changes, we aim to send a notice to your registered account email. Continued use of your account after the effective date constitutes acceptance of the updated terms.
These are the questions we see most often about account rights, data handling and how our policy works in practice. If your question is not here, the support team can address it directly.
Yes. Any payment activity processed through Nagad or Rocket via your 99vc account falls within this policy. The transaction record in your account dashboard is the reference point for any dispute or query. The wallet provider's own terms also apply to the mobile-side of the transfer.
Access to 99vc depends on your local law and whether you fall within our eligible regions. We do not make a blanket statement about legality in any jurisdiction. Check the terms on the site and, if in doubt, seek independent advice relevant to your situation before creating or using an account.
Open account settings first — some fields can be edited directly. Fields that require verification, such as your registered mobile number, need a written request through support. Include your account email and the correct detail you want applied. We confirm changes by reply to your registered email.
We hold your registration details, account history and transaction records for as long as your account is active and for the retention period after closure. You can request a summary of what we hold by contacting us through the published support email. We do not hold payment wallet PINs.
The current version date is shown at the bottom of this page. For significant updates, we aim to send a notice to your registered account email before the effective date. Continuing to use your account after the update date means you have accepted the revised policy.
After you request account closure through support, your data is retained for the period defined in our retention schedule. This is based on operational requirements applicable to the platform. Once that period ends, the data is removed from active systems in line with the schedule in effect at the time of closure.